Years at the World's Largest Company
5
Different Keynotes available to book
$90m
ROI of all projects launched
The Why
Customers always want more
We live in the age where the customer rules. Comfortability is a death sentence…but innovating on behalf of the customer is hard.
"But what doesn't change?"
Loud voices are happy to share that everything is changing fast in the world. This is not helpful to focus teams and leaders on winning for the customer.
Minimize uncertainty + risk
Numbers and leadership opinions don't de-risk initiatives. Paying customers do. Learn how to leverage user feedback to make everyone feel great.
Fulfill your ambitions for growth
Culture eats strategy for breakfast. Executives must foster innovation + customer centricity to attract and retain top talent. This can be taught.
Case Studies
Blue Labs. Fortune 1 scale, startup speed.
Walmart Canada had a problem: no disruptive or radical innovation was taking place. They needed a Corporate Innovation team to bring in a new skillset, culture, focus and executional capability. I was a founding member and Director of Innovation Design and Validation for "Blue Labs". We built the team to over 22 and fulfilled our mandate set.
Checkout Reinvention for all 408 Canadian Walmart stores
Tripling the amount of self checkouts in every Walmart Canada store to drive adoption and create operational savings without increasing theft, impacting customer experience and decreasing staff engagement seemed paradoxical. I lead the team that figured this out and over delivered our executional committments.
On Our Way. A new home cleaning experience
What was initially a side project for my wife became her full time job and a pretty busy time for me as customer demand for a contemporary home cleaning service went through the roof. The mission was simple: build Canada's most trusted home services company. Acquired by a private investor after 18 months of operations.